30-Day Return Policy
Crafting Source stands behind the quality of every product we offer. If you are not completely satisfied with your purchase, most items are eligible for return within 30 days of delivery. To request a return, email hello@craftingsource.com with your order number and we will assist you with the next steps.
Eligibility for Returns
To qualify for a refund, returned products must arrive at Crafting Source or the original manufacturer’s warehouse in “Like New” condition, including all original packaging, accessories, manuals, and components. Items showing signs of wear, damage, modification, or missing parts may be rejected or subject to a reduced refund.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged in transit, or the incorrect product was shipped.
Brand & Product Exceptions
Some brands or products may be subject to a 20% restocking fee in addition to return shipping costs. A small number of items are final sale and not eligible for return. These exceptions are listed on the individual product pages.
Crafting Source must follow each manufacturer’s return rules. If a manufacturer does not allow returns, we are unable to override their policy.
Damaged or Defective Items
If your order arrives damaged or defective, notify us the same day the item is delivered or signed for, and provide clear photos to hello@craftingsource.com. Crafting Source will cover shipping costs for approved damaged or defective replacements. Damage occurring after use or improper installation is covered only under the manufacturer’s warranty, not through our return policy.
Return Process
- Email hello@craftingsource.com with your order number and reason for return.
- Our team will provide return instructions and the correct warehouse address (varies by brand).
- Ship the item in its original packaging with all included components.
- Once received and inspected, refunds are issued to the original payment method. Please allow 3–7 business days after the item is received for your refund to be processed.
Cancellations
Orders may be cancelled before processing or shipment for a full refund. If the order has already shipped or entered fulfillment, it will follow the standard 30-Day Return Policy and may incur return shipping and restocking fees.
Orders over $5,000 that are cancelled for any reason will incur a 3% cancellation fee to cover non-refunded credit card processing costs.
If a customer cancels and reorders, then cancels a second time, a 10% cancellation fee will apply.
Refused or Undeliverable Shipments
If a shipment is refused or returned as undeliverable, the return will be subject to a 20% restocking fee plus all associated return shipping charges.
Warranty Claims
Most products sold by Crafting Source include a manufacturer warranty. Warranty claims must be processed directly with the manufacturer, and Crafting Source will help guide you through the steps if needed. Warranty coverage varies by brand; refer to your product’s page for details.
Important Notes
- Our 30-Day Return Policy is dependent on each manufacturer’s guidelines. If a brand does not accept returns, Crafting Source cannot approve a return.
- Shipping fees, upgraded delivery fees, and installation services are non-refundable.
- Returns without prior approval will not be accepted.
For additional information, please visit our FAQ or contact us anytime at hello@craftingsource.com
Contact Information
Crafting Source LLC
1905 Sherman Street Ste 200 #1308
Denver, CO 80203
Phone: (720) 739-7719
Email: hello@craftingsource.com
Customer Support Hours: Mon–Fri, 10am–6pm EST