At Crafting Source, we want you to love every purchase you make. If for any reason you’re not completely satisfied, we’re here to help with our straightforward return process. We accept returns within 30 days of delivery. To be eligible, items must be unused, in new condition, and include all original packaging. The customer is responsible for return shipping costs. In addition, a 10% restocking fee will be applied to all returned items. This fee helps us cover the costs of processing and restocking your order.
How to Start a Return
- Contact our customer support team via email at sales@craftingsource.com with your order number and the item(s) you’d like to return.
- We’ll provide you with instructions on how and where to send your items.
- Once we receive and inspect your return, we’ll process your refund (minus return shipping and the 10% restocking fee) to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us right away. We’ll make it right at no additional cost to you.